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In the new year Microsoft is implementing changes to their Enterprise Agreements (EA) which are set to impact how businesses manage their Microsoft software and services, particularly for those using cloud-based solutions. The changes are in line with Microsoft’s broader business strategy to streamline licensing and emphasise subscription-based models.
Before Copilot, our Sales Specialists, like Jamie Cronk, had to balance customer calls, detailed note-taking, and proposal creation, which was time-consuming and prone to human error. By using Copilot in Teams and Word, our Sales team have reported a really satisfying increase in productivity and accuracy.
Working on a Service Desk means dealing with a variety of technical issues, user requests, and deadlines. You also have to keep learning new skills and updating your knowledge. That’s why Copilot is such a valuable tool. It helps streamline workflows, improve communication, and increase productivity.