We’re currently monitoring reports of the reported outages that are impacting Microsoft cloud services and CrowdStrike Falcon. These issues have been covered widely in the news: Planes grounded as mass worldwide IT outage hits airlines, media and banks – BBC News
From a review of our customer environments, we are not aware of any significant impact, but we will continue to closely monitor for any change.
If you are a customer and are aware of any outages in your environment caused by this issue, please report these to the Service Desk (support@transparity.com or 01202 800001). We will assist you with triage and escalation as needed. If you are not a customer and you need support, please reach out via our contact page here or call 01202 139262 and we will be happy to help.
You can track the current status of the Microsoft reported outage at the link below:
Microsoft service health status (cloud.microsoft)
As of 08:30am, Microsoft are reporting improvements to the impacted services with their next update due before 11:30am.
There is limited information on the CrowdStrike Falcon outage, but news outlets have widely reported a workaround that may be attempted to restore functionality (CrowdStrike code update bricking PCs around the world • The Register).
These steps have not been tested or endorsed by Transparity and as of 10:45am, we are not able to share official guidance from CrowdStrike on a confirmed fix.
CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes. The latest update we have from Crowdstrike indicates that the issue has been identified, isolated, and that a fix has been deployed.
CrowdStrike Support Article (Requires support login)
Please note, if your devices are encrypted you will require the decryption keys to perform the recovery steps in the workaround documented above.
If you have any queries regarding the Microsoft outage, please do not hesitate to reach out to the Service Desk, or your Service Delivery Manager.
