Helping housing associations keep residents and staff connected.
Housing Associations face diverse challenges in delivering modern services to tenants and staff. Tenants are sophisticated consumers expecting more from housing associations and looking for modern solutions to everyday interactions.
Cloud and software solutions provide the launchpad for housing organisations to modernise service delivery and provide exceptional support for residents. We’re trusted by Housing Associations across the UK to transform their IT operations and remove the barriers to achieving their strategic goals.
By embracing cloud technologies housing associations can access a range of tools to streamline processes and keep remote working teams connected.
Power Automate allows your staff to easily create the workflows they need to automatically carry out repetitive tasks. With no technical skills required, employees can automate maintenance requests and routine inspections, saving time and improving operational efficiency.
Maintain tenant confidence and safeguard private data day and night with our extensive suite of security services. Use Microsoft 365’s built-in security features to set up provisions, like multi-factor authentication for staff access, to keep tenant communications secure. Microsoft 365 and Teams also allows internal teams to communicate quickly and easily whether they’re working from the office or remotely.
Tech-savvy tenants expect more from housing associations. In fact, Inside Housing found 80% of survey respondents saw an increased demand for digital services.
Create bespoke apps with no coding experience required in PowerApps. Allow residents to book inspections, report maintenance needs and stay in touch.
Hybrid working is the new normal across industries. Housing associations need to keep staff and residents connected with secure communications.
Microsoft 365 and Teams makes instant communication within teams and with residents and contractors seamless and secure.
Legacy systems can leave data and processes siloed, meaning everyday maintenance and resident support tasks are repetitive, manual and time consuming.
Automate repetitive processes, like passing maintenance requests to the relevant departments and scheduling routine inspections, with Power Automate.
Tenant data is a valuable target for cyberattacks. The RSM’s 2021 survey found that 23% of housing associations in the UK had been the target of a cyberattack.
Keep tenant data safe with Microsoft’s extensive security toolset and our Managed Security Service for 24×7 protection.
“We were introduced to several potential partners by our Microsoft account management team and were immediately impressed with Transparity.
We are planning our Azure migration and we wanted to ensure that we had a sound base from which to build strong governance now and into the future. We decided to take advantage of Transparity’s experience in this area allowing us to continue while ensuring best practices are maintained.
Working with Transparity has been very easy and they have gone above and beyond during their relationship with us. Their virtual events are also excellent and reinforce their breadth of knowledge in Azure.”
Graeme Curry – IT Service Improvement Manager at Thirteen
Working on a Service Desk means dealing with a variety of technical issues, user requests, and deadlines. You also have to keep learning new skills and updating your knowledge. That’s why Copilot is such a valuable tool. It helps streamline workflows, improve communication, and increase productivity.
In the post-COVID working world, it’s clear that remote working is here to stay. After investing in and adopting Modern Work technology, Housing Associations are now looking to see how they can adapt to the next phase of working – the hybrid era.
With the rapid adoption of remote working following the pandemic, cybercrime is rising across many industries and the Housing sector
